Privacy Policy

Your privacy is important to us at Call Relay. This Privacy Policy explains how we collect, use, and protect your personal information when you use our anonymous call forwarding service.

Information We Collect

We only collect the minimum information necessary to provide our service:

• Email Address: When you create an account, we collect your email to communicate with you about your account and service.
• IP Address: We collect your IP address for security purposes and to prevent abuse of our service.
• User Agent: Browser and device information to improve compatibility and detect potential abuse.
• Phone Number: If you add a phone number for call forwarding, we store this information encrypted.
• Account Name: A display name for your account, which defaults to your email address if not specified.

Information We Do NOT Collect

We do not collect or store:

• Call recordings or conversation content
• Message content or text of conversations
• Detailed location data beyond IP address geolocation
• Personal identification documents (unless required by law)
• Financial information beyond what payment processors collect

How We Use Your Information

We use your information solely to:

• Provide and maintain our call forwarding service
• Communicate with you about your account and service updates
• Protect against fraud and abuse of our services
• Improve our services and user experience
• Comply with legal obligations

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Industry-standard encryption for data transmission
• Secure databases with access controls
• Regular security audits and updates
• Staff training on data protection

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and property
• With service providers who assist us in operating our service under strict confidentiality agreements
• In connection with a merger, acquisition, or sale of assets (with appropriate notice)

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Data portability in certain circumstances
• Withdraw consent where processing is based on your consent

To exercise these rights, please contact us at privacy@callrelay.app

Cookies and Tracking

Our service does not use advertising cookies or tracking technologies. We may use essential cookies necessary for service functionality. You may control cookie preferences through your browser settings.

Third-Party Services

We use the following third-party services that may collect information about your use of our service:

• Cloudflare: For content delivery and security (IP address, basic request information)
• Twilio: For telephony services (call routing information)
• Payment Processors: For billing purposes (when applicable)

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When your account is deleted, we securely erase your information according to our data retention policy, though some information may be retained longer as required by law.

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our service or other communication methods. Your continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@callrelay.app
• For general support: support@callrelay.app